frequently asked questions


How do I sign up?

Start your free 7 day trial by going here. Please make sure that you are signed into your Shopify store through your admin account.

What shipping companies does Order Lookup work with?

We are constantly growing the number of tracking companies we work with. For our current list, click here.

How much does Order Lookup Cost?

Order Lookup is $10 USD/month for the first 100 orders, and is billed at $0.05 USD for every order after that. This is all billed directly to your Shopify account.

Is Order Lookup Mobile Friendly?

Yes it is! If your theme is mobile responsive, so is Order Lookup. If you have any challenges, please reach out to our support team here

Will this work with my theme?

Yes it will. Order Lookup works with all Shopify themes, and for most stores - our app requires no additinoal configuration.

How to cancel my account?

Cancelling your account is easy (although we would hate to see you go!) You simply remove Order Lookup from your Shopify app admin panel.

Are you interested in Order Lookup?

Start your 7 day free trial

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